EXCELSIOR Helpdesk

Account Maintenance & Login FAQ 6

• EXCELSIOR User Registration Instructions
• Password Requirements
• When I try to save my registration, nothing happens and it does not save?
• Locked Account or Forgotten Password
• Forgotten User Name

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Technical Requirements 2

• Recommended internet browsers for EXCELSIOR
• Firewall exceptions for EXCELSIOR

EXCELSIOR FAQ 16

• Upload Step: Adding Image Information (Series Details)
• How do I receive Notifications from EXCELSIOR?
• I have registered in EXCELSIOR, but have not received a certification query. When can I submit certification images?
• Where do I find imaging procedures, user manuals and other study documents in EXCELSIOR?
• Where can I view the certification status?

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EXCELSIOR User Manuals 4

• Certification Manual
• Upload Manual
• Query Manual
• EXCELSIOR Subject Management Manual

Imaging Device and Software Help 3

• Heidelberg Spectralis - Locating the device serial number
• ImageNet 6 - Exporting FA with timing
• New Equipment Certification Request

EXCELSIOR for Oncology FAQs 5

• How to Respond to Queries
• How to Upload Exams to a Timepoint
• How to Remove Incorrect Images
• How to Mark a Timepoint as "Not Done"
• How to Create Subjects and Timepoints

Release Notes 40

• EXCELSIOR v5.9.0 Release Notes
• EXCELSIOR v5.8.0 Release Notes
• EXCELSIOR v5.7.1 Release Notes
• EXCELSIOR v5.7.0 Release Notes
• EXCELSIOR v5.6.0 Release Notes

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PreClinical Environment 5

• PreClinical v5.7.1 Release Notes
• PreClinical v5.6.0 Release Notes
• PreClinical v5.4.0 Release Notes
• PreClinical v5.1.2 Release Notes
• PreClinical v3.10.1 Release Notes

EXCELSIOR Help Videos 2

• EXCELSIOR Certification Overview
• EXCELSIOR Upload Process Overview

EXCELSIOR Mobile App 1

• Mobile App User Manual