EXCELSIOR User Registration Instructions:


A newly created EXCELSIOR account must be registered by the user before login can occur. If a user has participated in other clinical trials using the EXCELSIOR software application, they will keep the username and password already established for other studies.

  1. A notification e-mail from registration@meritcro.com will be sent to a user for any newly created EXCELSIOR account so that the user may register the account.

Note: Add registration@meritcro.com to contacts in order to prevent this and other EXCELSIOR emails from being delivered to a junk e-mail folder.

  1. Select the link in the e-mail to access the EXCELSIOR account setup page.

Note: Google Chrome is the recommended internet browsers to use with EXCELSIOR.

 

  1. On the Registration form, complete the required fields:
  • Username – Username will be used to log in to the application. Create a Username containing only alphanumeric characters.
  • Password – The password is case sensitive, and must meet these requirements:
  • Be between 8 and 50 characters in length
  • Include at least one uppercase letter
  • Include at least one lowercase letter
  • Include at least one number
  • Include at least one special character (e.g., @, *, &, #, etc.) Please note that “%” CANNOT be used
  1. Confirm Password

  • All other fields are optional. Complete the information to preference (i.e. City, Address, Phone, etc.).
  • Select the “Save” button at the bottom of the form.
  1. Note: If the form does not save, check that all required fields are completed and that the password complies with the listed requirements. If password requirements are not met, a notice will appear at the top of the page and criteria that are not met will be highlighted red in the bottom left:

  1. The “Registration Completed” message is displayed. Select the OK button within the popup window.

  1. The login page will now be displayed. Enter the new Username and Password, then select the “Login” button.



Toubleshooting: 

When I try to save my registration, nothing happens and it does not save:


If nothing happens after selecting “Save” when attempting to complete EXCELSIOR Registration, please ensure the Password requirements were followed.

  1. If the password created doesn’t follow the requirements, a notice will appear at the top of the page, the Save button will turn red, and a list of the specific requirements will appear to the bottom left of the screen.

  • NOTE: If a list of criteria cannot be seen in the bottom left corner, please reduce the browser’s magnification window to view all the information. Use Ctrl+[minus key] on Windows devices, or go to the browser menu to zoom out:

  1. Re-enter a password following the below requirements and select “Save”:
  • The password is case sensitive
  • The password must:
    • Be between 8 and 50 characters in length
    • Include at least one uppercase letter
    • Include at least one lowercase letter
    • Include at least one number
    • Include at least one special character (e.g., @, *, &, #, etc.). Please note that “%” CANNOT be used