Locked Account or Forgotten Password

  1. Navigate to EXCELSIOR by typing https://excelsior.meritcro.com into your web browser.
  2. Select “Forgot Password?”

 

  1. Select type of reset: “Reset with Email” or “Reset with Passcode” and follow the applicable instructions below


Reset with Email

  1. Select the "Reset with Email" option.

Enter the username of your EXCELSIOR account and click "Request Email". You will be sent an email from noreply@meritcro.com with a link to reset your password. Email should be received within a couple of minutes to populate.

    1. NOTE: The emailed reset link is valid for 20 minutes, and the password must be reset during that time. If the link expires, a new link may be requested using the same process
    2. Note: Add registration@meritcro.com to contacts to prevent this and other EXCELSIOR emails from being delivered to a junk e-mail folder.

 

    1. An alert will display asking if you are sure you want to be sent the password reset email. Click "OK"
    2. A second alert will display confirming the email has been sent to the email address associated with your EXCELSIOR account. Click "OK"

    1. This email will be delivered to the email account that is associated with your EXCELSIOR account. Click or copy & paste the link provided.

    1. Enter and confirm your new password.
      • The password is case sensitive, and must meet these requirements:
            • Be between 8 and 50 characters in length
            • Include at least one uppercase letter
            • Include at least one lowercase letter
            • Include at least one number
            • Include at least one special character (e.g., @, *, &, #, etc.) Please note that “%” CANNOT be used

 


 

 

 

Reset with Passcode

  1. Contact Support@MERITCRO.com to request a passcode for password reset.
  2. MERIT staff will provide a passcode back through the support request email.
    1. NOTE: The passcode is valid for 6 hours, and the password must be reset during that time. If the passcode expires, a new passcode may be requested using the same process, or the "Reset with Email" option can be used.
  1. Select the "Reset with Passcode" option.
  2. Enter the username of your EXCELSIOR account AND the passcode provided by MERIT.

    1. Enter and confirm your new password.
      • The password is case sensitive, and must meet these requirements:
            • Be between 8 and 50 characters in length
            • Include at least one uppercase letter
            • Include at least one lowercase letter
            • Include at least one number
            • Include at least one special character (e.g., @, *, &, #, etc.) Please note that “%” CANNOT be used