EXCELSIOR Helpdesk

· Navigate to EXCELSIOR by typing https://excelsior.meritcro.com into your web browser

· Select “Forgot Password?”

 

· Select type of reset: Reset with Email or Reset with Passcode 

Reset with Email

• Select the "Reset with Email" option. 
• Enter the user name of your EXCELSIOR account and click "Request Email". You will be sent an email from noreply@meritcro.com with a link to reset your password.  
• .An alert will display asking if you are sure you want to be sent the password reset email. Click "OK"
• A second alert will display confirming the email has been sent to the email address associated with your EXCELSIOR account. Click "OK".
• This email will be delivered to the email account that is associated with your EXCELSIOR account. Click or copy & paste the link provided.
   

• Enter and confirm your new password.

       

NOTE: The emailed reset link is valid for 20 minutes, and the password must be reset during that time. If the link expires, a new link may be requested using the same process

    Reset with Passcode

• To reset with a passcode, you must first contact MERIT at support@meritcro.com to request it.
• Select the "Reset with Passcode" option.
• Enter the user name of your EXCELSIOR account AND the passcode provided by MERIT.
• Enter and confirm your new password.