https://meritcro.freshdesk.com/support/home 2026-08-30T08:00:42+00:00 always 1.0 https://meritcro.freshdesk.com/support/solutions 2026-08-30T08:00:42+00:00 always 0.8 https://meritcro.freshdesk.com/support/solutions/5000042938 2026-08-30T08:00:42+00:00 always 0.8 https://meritcro.freshdesk.com/support/solutions/13000000307 2026-08-30T08:00:42+00:00 always 0.8 https://meritcro.freshdesk.com/support/solutions/13000005494 2026-08-30T08:00:42+00:00 always 0.8 https://meritcro.freshdesk.com/support/solutions/13000005499 2026-08-30T08:00:42+00:00 always 0.8 https://meritcro.freshdesk.com/support/solutions/folders/5000067070 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/5000262679 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000011490 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000012174 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000012353 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000012547 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000016521 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000019451 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000019943 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000020059 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/folders/13000021381 2026-08-30T08:00:42+00:00 always 0.64 https://meritcro.freshdesk.com/support/solutions/articles/5000527006-how-do-i-view-and-print-certificates- 2023-07-14T08:06:40-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/5000622691-locked-account-or-forgotten-password 2024-07-18T16:06:06-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/5000622699-forgotten-username 2026-05-06T12:19:26-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/5000641516-re-set-password-after-successful-log-in 2022-09-07T09:02:14-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000000283-where-can-i-view-the-certification-status- 2021-10-22T13:41:48-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000000284-i-have-registered-in-excelsior-but-have-not-received-a-certification-query-when-can-i-submit-certif 2026-01-08T08:18:16-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000000287-how-do-i-request-express-certification- 2021-10-22T13:43:25-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000000288-how-should-certification-images-be-labeled- 2024-01-24T14:38:29-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000013789-what-are-statuses-workflow-steps-in-excelsior- 2022-06-02T20:42:10-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000014899-heidelberg-spectralis-serial-number-location 2025-08-28T13:10:35-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000033949-recommended-internet-browsers-for-excelsior 2026-08-02T18:09:36-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000033951-where-do-i-find-imaging-procedures-user-manuals-and-other-study-documents-in-excelsior- 2025-02-17T11:12:03-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000034372-excelsior-user-registration-instructions 2022-11-10T15:38:59-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000039975-how-do-i-view-the-status-of-visit-submissions-series-in-excelsior- 2020-01-09T08:18:49-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000051448-how-do-i-view-an-eligibility-report-in-excelsior- 2020-09-01T08:54:45-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000055856-excelsior-v3-5-3 2018-10-02T13:34:37-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000055861-excelsior-v3-5-2 2018-10-02T13:51:25-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000055870-excelsior-v3-5-4 2019-10-08T06:42:33-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000059871-excelsior-v3-6-0 2019-01-23T15:24:04-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000059901-certification-manual- 2024-06-14T10:16:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000059902-upload-manual 2024-06-14T10:54:02-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000059903-query-manual- 2021-09-12T11:00:54-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000060759-firewall-exceptions-for-excelsior 2026-08-26T12:27:00-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000062277-imagenet-6-exporting-fa-with-timing 2019-06-19T07:19:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000062307-how-do-i-zip-files-for-upload- 2025-12-08T15:36:25-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000065473-excelsior-v3-7-0 2019-06-20T07:45:24-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000068788-excelsior-v3-7-2 2019-10-10T12:35:52-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000070742-password-requirements 2022-11-10T15:39:38-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000070951-excelsior-v3-8-0-general-release-notes 2019-12-26T17:03:40-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000070952-excelsior-subject-management-manual 2021-09-12T11:01:15-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000071203-overview-of-subjects-page 2020-07-09T20:20:04-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000072327-excelsior-v3-8-1 2020-02-09T12:18:26-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000073053-new-equipment-certification-request 2022-09-19T07:52:02-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000073973-excelsior-v3-8-2 2020-03-24T13:41:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000074720-when-i-try-to-save-my-registration-nothing-happens-and-it-does-not-save- 2022-11-09T15:49:42-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000077449-excelsior-v3-9-0 2020-07-09T20:02:06-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000077984-excelsior-v3-9-1 2020-08-10T16:12:56-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000079049-excelsior-v3-9-2 2020-08-31T07:46:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000080383-excelsior-3-9-2-patch 2020-09-25T15:17:51-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000083790-excelsior-v3-10-0 2021-01-07T15:34:32-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000084415-excelsior-v3-10-1 2021-06-03T11:12:58-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000084743-preclinical-v3-10-1-release-notes 2021-02-12T18:40:57-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000086501-excelsior-3-10-2 2021-04-25T16:30:41-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000087776-excelsior-v3-10-3 2021-06-15T13:48:02-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000089990-excelsior-v4-0-0-release-notes 2021-09-12T06:49:37-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000090300-excelsior-v4-0-1-release-notes 2021-09-26T13:55:11-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000090301-excelsior-v4-1-0-release-notes 2021-09-26T14:15:21-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000091193-excelsior-v4-2-0-release-notes 2021-10-31T09:29:29-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000096253-excelsior-v4-3-0-release-notes 2022-09-29T07:02:42-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000096803-excelsior-v4-4-0-release-notes 2022-09-29T07:04:26-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000096915-excelsior-v4-4-1-release-notes 2022-09-29T07:05:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000097202-excelsior-v4-4-2-release-notes 2022-11-08T07:01:37-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000097228-upload-error-file-type-not-supported 2022-09-26T08:53:36-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000097229-upload-error-uploading-failed 2026-05-14T09:17:43-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000098111-excelsior-v4-5-0-release-notes 2022-11-04T14:00:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000100403-excelsior-v5-1-0-release-notes 2023-03-20T07:50:17-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000100730-excelsior-v5-1-1-release-notes 2023-04-12T07:32:23-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000100771-excelsior-v5-1-2-release-notes 2023-04-12T07:32:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000100986-preclinical-v5-1-2-release-notes 2023-05-01T09:47:48-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000100987-excelsior-troubleshooting-all-tabs-not-displayed 2023-05-01T11:02:33-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000101446-excelsior-certification-overview 2023-05-30T09:58:51-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000101893-excelsior-v5-2-0-release-notes 2023-06-29T12:14:49-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000102081-excelsior-v5-3-0-release-notes 2023-07-14T10:31:13-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000102581-excelsior-v5-4-0-release-notes 2023-08-17T16:37:32-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000102699-excelsior-v5-4-1-release-notes 2023-08-25T15:27:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000102841-preclinical-v5-4-0-release-notes 2023-09-07T13:42:57-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000104561-mobile-app-user-manual 2024-02-02T14:16:57-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000104890-excelsior-v5-5-0-release-notes 2024-02-29T08:02:19-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105205-excelsior-v5-5-1-release-notes 2024-03-22T11:26:53-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105313-how-to-respond-to-queries 2024-04-05T12:34:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105316-how-to-upload-exams-to-a-timepoint 2024-04-05T13:41:33-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105317-how-to-remove-incorrect-images 2024-04-05T13:49:49-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105318-how-to-mark-a-timepoint-as-not-done- 2024-04-05T14:05:37-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105319-how-to-create-subjects-and-timepoints 2024-04-05T14:11:59-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105346-how-do-i-receive-notifications-from-excelsior- 2024-05-16T10:43:25-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105529-excelsior-v5-6-0-release-notes 2024-05-01T13:06:28-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105565-upload-step-adding-image-information-series-details- 2024-05-10T08:48:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000105722-preclinical-v5-6-0-release-notes 2024-05-23T07:34:16-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000106115-excelsior-v5-7-0-release-notes 2024-06-20T11:38:17-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000106527-excelsior-v5-7-1-release-notes 2024-07-19T13:36:56-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000106794-preclinical-v5-7-1-release-notes 2024-08-05T12:53:17-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000107788-excelsior-v5-8-0-release-notes 2024-09-17T07:21:46-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000107897-excelsior-upload-process-overview 2024-09-27T12:32:38-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000109077-excelsior-v5-9-0-release-notes 2025-01-03T09:59:15-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000109526-optosadvance-deidentification-export 2026-05-11T08:30:09-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000109549-excelsior-v5-9-1-release-notes 2025-02-09T09:31:35-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000110084-excelsior-v5-9-2-release-notes 2025-03-20T17:12:42-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000111535-excelsior-v5-10-0-release-notes 2025-06-03T10:33:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000111635-surgical-videos-upload-guidance 2025-09-23T08:46:50-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112776-excelsior-preclinical-sponsor-new-user-reference 2025-08-14T09:20:15-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112797-preclinical-v5-11-0-release-notes 2025-08-15T16:28:54-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112828-excelsior-v5-11-0-release-notes 2025-08-19T15:23:25-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112917-excelsior-5-11-0-hotfix-release-notes 2025-08-26T15:02:15-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112958-optos-serial-number-location 2025-08-28T13:34:37-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112959-icare-maia-serial-number-location 2025-08-28T13:34:30-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112960-haag-streit-octopus-900-serial-number-location 2025-08-28T13:34:13-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112961-haag-streit-slit-lamp-serial-number-location 2025-08-28T13:34:20-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112962-canon-serial-number-location 2025-08-28T13:33:41-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112963-zeiss-cirrus-serial-number-location 2025-08-28T13:35:18-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112964-zeiss-ff450-serial-number-location 2025-08-28T13:35:25-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112965-topcon-fundus-camera-serial-number-location 2025-08-28T13:35:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112966-topcon-oct-serial-number-location 2025-08-28T13:35:07-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112967-topcon-slit-lamp-serial-number-location 2025-08-28T13:35:12-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000112984-excelsior-5-11-1-general-release-notes 2025-08-30T14:04:41-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000113080-excelsior-5-11-1-hotfix-general-release-notes 2025-09-05T15:25:35-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000114195-excelsior-5-12-0-general-release-notes 2025-10-08T14:39:01-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000114435-preclinical-v5-12-0-release-notes 2025-10-14T10:55:13-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000114447-excelsior-5-12-0-general-release-notes-version-1-1 2025-10-14T11:56:15-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000115011-excelsior-5-12-1-general-release-notes 2025-10-30T13:25:37-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000116159-excelsior-5-13-0-general-release-notes 2025-12-08T08:14:08-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000116247-excelsior-5-13-0-general-release-notes-v1-1 2025-12-11T07:57:49-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000116428-excelsior-5-13-0-hotfix-general-release-notes 2025-12-17T19:19:37-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000116574-preclinical-v5-13-0-release-notes 2026-01-08T15:55:15-07:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000117129-excelsior-5-14-0-0-general-release-notes 2026-03-12T18:58:35-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000117516-excelsior-5-14-1-0-general-release-notes 2026-04-02T15:06:23-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000118518-excelsior-5-14-2-0-general-release-notes 2026-06-10T13:34:45-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000119122-excelsior-5-14-3-0-general-release-notes 2026-07-02T11:24:18-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000119231-excelsior-5-14-3-1-general-release-notes 2026-07-13T19:56:20-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000119627-excelsior-5-15-0-0-general-release-notes 2026-08-14T14:54:00-06:00 always 0.512 https://meritcro.freshdesk.com/support/solutions/articles/13000119827-excelsior-5-15-0-1 2026-08-28T10:15:29-06:00 always 0.512